Privacy and Terms
Privacy and cookies policy
Part 1: Personal information and privacy
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
1.3 Our policies and Terms and Conditions are in line with the Data Protection Act 1998.
2. Collecting personal information
2.1 When you purchase a product we collect information that is necessary to deliver that product to you, or to enhance your customer experience. This information is stored on the back-end of our SquareSpace website and includes: your email address, name, billing address, home address.
2.2 We also collect information from you when you fill out a contact/ enquiry form on our site. We may collect, store and use the following kinds of personal information: information contained in or relating to any communications that you send to us or send through our website (including job and sales enquiries, CVs – the communication content and meta data associated with the communication).
2.3 Some information is automatically stored by cookies and other session tools. See Part 3 below.
2.4 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.
3. Using your personal information
3.1 We may use your personal information to:
(a) deliver a product or service to you as requested or fulfil an obligation under law or contract
(b) send you email notifications about your purchase
(c) administer our website and business, improve our customer service, enhance your customer experience, and potentially to also analyse our client base (eg purchasing behaviour and history) in order to improve the quality, variety and availability of products and services
(d) send you email notifications that you have specifically requested or other non-marketing commercial communications eg notifying you of any changes to services.
4. Disclosing personal information
4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
4.2 Third party payment services (eg Stripe, Google Pay, Apple Pay) may also collect personal information to make a purchase on our website. Where we use postal services to deliver a product, names and addresses are also shared with couriers or postal services (such as DPD, Parcel Force and Royal Mail). We only work with processing partners who are able to ensure adequate levels of protection of your personal data.
4.2 We may also disclose your personal information to the extent that we are required to do so by law; in connection with any ongoing or prospective legal proceedings; in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
4.3 Except as provided in this policy, we will not provide your personal information to third parties.
5. Retaining personal information
5.1 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 We will retain documents (including electronic documents) containing personal data: to the extent that we are required to do so by law; if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
6. Security of your personal information
6.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
6.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
6.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7. Amendments
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page regularly to ensure you are happy with any changes to this policy.
8. Your rights
8.1 You may instruct us at any time not to process your personal information for marketing purposes.
8.2 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information.
Part 2: Terms & Conditions
This website is owned and operated by Tigermoth Coffee Roasters.
You can contact us by writing to Daveys Loft, Daveys Lane, Lewes, BN7 2BQ; by using our website contact form; or by email to contact@tigermothroastery.co.uk.
If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tigermoth Coffee Roasters’ relationship with you in relation to this website.
The term ‘Tigermoth Coffee Roasters’, or ‘us’, or ‘we’ refers to the owners of the website, Tigermoth Coffee Roasters.
The use of this website is subject to the following terms of use:
(a) Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
(b) The content of the pages of this website is for your general information and use only. It is subject to change without notice.
(c) Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
(d) Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
(e) This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
(f) Unauthorised use of this website may give rise to a claim for damages and/ or be a criminal offence.
(g) From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
(h) You may not create a link to this website from another website or document without Tigermoth Coffee Roasters’ prior written consent.
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status as the authors of material (and that of any identified contributors) on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining permission from us to do so.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
All other trademarks mentioned on this site are trademarks of their respective owners.
Viruses and Hacking
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Part 3: Cookies
Our website has disabled the activity log so we don’t collect or view visitors’ IP addresses or other personal data. By default, Squarespace uses analytics cookies to run websites and use visitor information for Squarespace analytics. We display a banner so visitors can opt out of non-essential cookies.